Hello Crofty1379.

Thanks for your first post and welcome to our community.
Sorry to hear you're having an issue with your NtL World email address being hacked 
I'd like to get this closed for you.
If you don't mind, I'll need to send you a private message to pass security. 
If you can check the envelope at the top right of your screen, that would be great. 
Gareth_L