Forum Discussion

HAlbion's avatar
HAlbion
Joining in
2 years ago
Solved

Code:DEF01

I am locked out of my virgin.net email. Please can someone help?

Whenever I do forgotten password or email I get Code:DEF01

I have cleared the cache and tried different devices. Trying to message or phone Virgin has also been problematic...

  • Sabrina_B's avatar
    Sabrina_B
    2 years ago

    Hi HAlbion 👋.

    I shall send you a private message so that we can go through Data Protection. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina

  • Paul_DN's avatar
    Paul_DN
    Forum Team
    2 years ago

    Hi HAlbion,

    Thank you for reaching out to us in our community and welcome, sorry to hear you are locked out of your .Net email account, is this associated to an active Virgin Media account?

    Regards

    Paul.

    • HAlbion's avatar
      HAlbion
      Joining in
      2 years ago

      Yes, I have an account number and an area code. Can you help me access my emails?

      • Sabrina_B's avatar
        Sabrina_B
        Forum Team
        2 years ago

        Hi HAlbion 👋.

        I shall send you a private message so that we can go through Data Protection. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
         

        Thanks.
         

        Sabrina