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Charlie1801's avatar
Charlie1801
Joining in
1 month ago

Changing email 1

I have been trying to get Virgin Media to remove my daughter's ntl world email address as email 1 from my Virgin Media account. I have been told that this is impossible by Virgin Media. My daughter was the household account holder for a brief period over ten years ago. When she left home we changed the account back to my name and all account details including billing are now in my name. But for some reason the main email address Virgin recognise as Email 1 is her old ntl world email. This now means that I cannot view my ntl world emails via online when logging into Virgin Media. This strange anomaly only seems to have occurred recently because until a couple of weeks ago my ntl world emails were the main ones visible online. I cannot believe that there is no one at Virigin Media tech team with admin rights able to correct this simple matter. 

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  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    1 month ago

    Hello Charlie1801

     

    Thanks for posting in regards to the primary email address on your account the issues it is causing, we appreciate you raising this via the forums.

     

    We aren't able to remove primary email addresses from accounts, although we can change the email address used to log into an online account.

     

    I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.