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Timb94's avatar
Timb94
Joining in
2 years ago

Can't verify my email address

If I follow the activation link when trying to log into my virgin medya account it immediately says that the link has timed out.

No matter how many times I try this and resend the link it will not work!

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  • 用心棒's avatar
    用心棒
    Very Insightful Person
    2 years ago

    Are you using a plus / sub address as your new Sign in Email Address, i.e. john.smith@gmail.com  as john.smith+subaddress@ gmail.com? Read more about sub-addressing here Email address - Wikipedia

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    • Timb94's avatar
      Timb94
      Joining in
      2 years ago

      Nope, I am using a standard email address ending in outlook.com

      • Kath_P's avatar
        Kath_P
        Icon for Forum Team rankForum Team
        2 years ago

        Hi Timb94, 

        Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

        We're sorry to hear you're having an issue with verifying your email address. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

        I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

        Thanks,