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Davepick's avatar
Davepick
Joining in
2 days ago

Can't login to VM account to access email

I have the same issue, now that the login procedure is so complicated I want to use a passkey on my Android phone but it always says I don't have one. If I try to log in on my Android phone to set a passkey I have to go all through the tedious verfication routine and then there is no box to tick to make a passkey for Virgin Media! How can I do it?

1 Reply

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    4 hours ago

    Hey Davepick, thank you for reaching out and we are so sorry to hear about your login issue.

    Have you made an account before sorry, to confirm?

    Is there anywhere that lets you go down the forgot password route at all?