Forum Discussion

arw's avatar
arw
Tuning in
29 days ago

Can't log into webmail

I tried to log into Virginmedia webmail earlier today, and again just now. My login email -(a .ntlworld) and password combination is not recognized. I've tried the "forgot password?" link but it seems that the email is just not recognised.

To be clear, I can still send and receive emails to this account via IMAP. I wanted to access Webmail in order to add some spam filters.

Has anyone else come across these problems?

Thanks

Andy

ntlword
webmail login
  • Steven_L's avatar
    Steven_L
    Forum Team
    28 days ago

    Hello arw,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your email account at the moment. Have you been prompted at any point when logging in in the past to change your address to a 3rd party email address as your login to My Virgin Media? 

    Kind Regards,

    Steven_L