Forum Discussion

sheenaA's avatar
sheenaA
Joining in
2 years ago

Can't log into my emails

Hi I have tried to log into my emails on my new laptop but keep getting a message to say my email address or password isn't correct. I only have access to it now on my mobile phone.

I have tried to reset the password but every time I try a new one it keeps telling me it isn't accepted. 

Please could you help me sort this out.

Thank you in advance.

  • Hi sheenaA,

    Thank you for your post. I'm very sorry to hear about the issue with signing into your email address. 

    To confirm, is this a Virgin Media email address you are trying to access?

    ^Martin

    • sheenaA's avatar
      sheenaA
      Joining in

      Hi Martin

      Thanks for getting back to me.

      Yes it is, I've used it for years and never had any issues. 

      I've got the app on my phone which is logged in but I can't access it on any other device because it requires me to log in.

      Many thanks 

      • Kain_W's avatar
        Kain_W
        Forum Team (Retired)

        Thanks for getting back to us sheenaA,

        Just so we can investigate this matter further I've dropped you a PM.

        The message will appear within the purple envelope icon.

        Regards,

    • sheenaA's avatar
      sheenaA
      Joining in

      Hi Martin

      Thank you for your reply, it's a virgin.net email address