Forum Discussion

DoctorBobP's avatar
DoctorBobP
Tuning in
9 months ago

Can't log in to My Virgin Media, web mail, or the smtp server

Been having problems getting mail since yesterday. I have managed to get some things going again.

Bottom Line is the IMAP server works.

The outgoing SMTP server works.

The incoming SMTP server gives the encryption connection error.

I use a prog called Mailwasher to download message headers which works fine so I know the password I've got from the new app thing is working, its just the message that won't download.

Web Mail gives the 'wrong user name or password' so I can't log in to do anything.

I have changed the Web Mail password a few times but still get the wrong email or password message.

 

I have tried to find some way of contacting a 'real person' but where ever it is it seems to be hidden very well indeed.

I think someone at VM HQ needs to reset something at their end.

I have a letter from the hospital that I need to print out. (The IMAP server setting is on my phone not a computer) 

HELP!!!!!!!!!!

 

Bob.

  • Special-K's avatar
    Special-K
    Tuning in
    9 months ago

    Hi

    Not just me, then.

    I'm having a similar problem. I'm using Outlook 2007 (I don't want to upgrade).

    Email was working fine up till Tues 16th.

    Now when I open Outlook I can no longer send or receive emails.

    I'm getting an error from Outlook "(0x800CCC1A) Your server does not support the connection encryption type you have specified."

    Nothing's changed at my end, so Virgin Email must be screwed (again) even though I can't find any other info online to suggest that apart from your post.

    Special-K

     

    • Norman-2024's avatar
      Norman-2024
      Joining in
      9 months ago

      Same here. Even the Outlook create new account can't log on to the virgin email setting site.

  • techweb's avatar
    techweb
    On our wavelength
    9 months ago

    Certainly not the only one. Many of us on here have the same problem.

  • etdpyestock's avatar
    etdpyestock
    Tuning in
    9 months ago

    Same here. Webmail also doesn't work on my windows 11. Weirdly, I can get webmail etc using Linux

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    9 months ago

    Hey DoctorBobP, thank you for reaching out and I am so sorry to hear this, also a warm welcome to the community.

    We was aware of some issues but this should of been fixed now.

    Have you managed to get on at all?

    • Special-K's avatar
      Special-K
      Tuning in
      9 months ago

      Well mine's still not fixed.

      I;m using Outlook and I;m getting the message "Error (0x800CCC1A) Your server does not support the encryption connection type you have specified" which happens to be the SAME encryption connection type I've been using for the past TEN or so years!

      So what have Virgin changed that's now preventing me from receiving my emails and when is this going to be fixed? It's been THREE days now.

      • Notebook1's avatar
        Notebook1
        Tuning in
        9 months ago

        Special-K, you are not alone.

        I'm still having exactly the same problem - error 0x800CCC1A using Outlook 2010 on Windows 7. Can't send emails.

        Really disappointed that Virgin Media is not responding - there are now more than half a dozen threads on this topic.

         

         

    • DoctorBobP's avatar
      DoctorBobP
      Tuning in
      9 months ago

      Hi Matt. After repeated phone calls to the chat bot, and a phone call back from a 'Foreign' guy, (Who I could only understand about 20% of what he was saying) who I answered all the security questions, and gave him extra info, because I couldn't name the package I was on he basically said. 'Tough' and wouldn't help me any more saying they will send me a letter with the info, that I am *STILL* waiting for.

      I pleaded with him do help out with an email in my in box with hospital info on that I needed for this past Monday, and again it was' Tough' this cost me a lot of time and trouble.

      Everything is still the same as it has been since Monday evening 15th April.

      All I need is a password rest for smtp mail and web mail, but the trouble you have to go through gets very anoying at times. Is there anythingelse I can do?

      Bob.

       

      • Joseph_B's avatar
        Joseph_B
        Forum Team (Retired)
        9 months ago

        Hey DoctorBobP,

        Thanks for getting back to us, I would like to see what I can do with this, for this I will be sending you a private message to investigate.

        Joe

  • Special-K's avatar
    Special-K
    Tuning in
    9 months ago

    Well,strangely enough my email problems appear to have disappeared.

    I checked last night (Thurs) and started receiving emails from 10am that morning into my Outlook program.

    So the emails that I would have received over the past fortnight when this happened have gone, luckily I saved the ones I want to keep using Virgin's Webmail so I;m having to forward them to my email address, but that does allow Outlook to pick them up.

    Hopefully this will stay as it is now.