Forum Discussion
- coenobyVery Insightful Person
I must admit that I have never heard of a "VM passport" so I may have completely misunderstood what you are asking.
However here are the most recent instructions on how to reset the password for your VM email account and My Virgin Media account. (The password is the same for both accounts).
Sorry this all seems complicated but that's how VM email is these days.
These instructions do assume that you are still a VM broadband customer. If you no longer have a VM broadband account then there may well be problems for you.
- Sign into the My Virgin Media Account for your VM email address by entering your VM email address and then the current password here https://www.virginmedia.com/my-virgin-media
- Then go to Account Settings then Account details, scroll down to Sign In details
- Scroll down to and click on "edit" to the right of password.
Then, this next part may be what you refer to when you say "verify your identity and asking for my email address again and again" .
VM have recently changed the security on their email accounts so that you now have to specify a non VM email account (so a Gmail, Outlook or any other email account not provided by VM) to become the username for signing into your VM webmail and My Virgin Media accounts.
Follow the instructions,
- enter a non VM email address that you have access to and that you wish to associate with your VM account.
- VM will then send a verification email to that address
- Go to that email account and follow the instructions to verify it
- Then you can reset the password for the webmail account and the associated My Virgin Media account.
- To access either of those accounts in future you will need to use the non VM email address as the username(rather than you VM email address) and the new password you have just reset.
A second change that VM have made is that you need to use a separate Mail app password in email apps such as Microsoft Outlook or an email app on your phone. To do that:
- Go back to the Account settings and scroll click down to the Virgin Media Mail section and click on Manage your Virgin Media Mail app password .
- Then scroll down to the bottom of that page and click on Generate new App password and follow the instructions.
A new secure password will be generated for you. This Mail app password needs to be used for all apps accessing your VM mail account. Therefore you’ll need to update the settings in Thunderbird with the new Mail App password.
Remember that the Mail app password is separate from your sign in details and password for My Virgin Media and VM Webmail.
If you need to check your VM email account using the VM website you’ll still use your My Virgin Media password.
I hope that helps, a bit at least.
Coenoby.
- colingardnerOn our wavelength
It's not letting me change my password, only my email address, I need to change my password asap as I'm getting extortion emails that's originating from my own.
- Graham_AVery Insightful Person
colingardner As explained by coenoby in his post Virgin Media now require you to change the account username to a third party email address before you can change the account password. This is all explained here: https://www.virginmedia.com/dpb/help/change-my-virgin-media-email-address
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