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grassisgreen's avatar
grassisgreen
Joining in
6 months ago

Can't Access my virgin.net emails

Hi, can anyone help?

For some reason I can't access my virgin.net emails: "your virgin media mail account is currently unavailable"

When I go through the process of trying to fix it get stuck at: "You've recently requested to change the email address you use to sign in to My Virgin Media. Please check your emails and verify this change before making further account changes."

I haven't recently requested to change my email address.

Any help would be much appreciated.

Thanks

 

7 Replies

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  • goslow's avatar
    goslow
    Alessandro Volta
    6 months ago

    VM has recently been closing down a lot of virgin.net mailboxes if they are not linked to a current VM broadband subscription.

    Are you currently a VM broadband customer?

    • grassisgreen's avatar
      grassisgreen
      Joining in
      6 months ago

      Hi Alessandro,

      Thanks for reaching out.

      Yes, my email was linked to a current broadband subscription.

      Regards

       

      James

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)
    6 months ago

    Hey grassisgreen Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏽

    I'm sorry to hear about the issues with the emails you're facing.
    Was the email associated with an active Virgin Media broadband account?

    If it is - we can assist, if it is not - then as on 2 November 2024, the emails were closed and ceased, meaning any email not linked, we wouldn't be able to get them back sorry.

    Let us know and we can go on from there.

    Kind regards,
    Ilyas.

    • grassisgreen's avatar
      grassisgreen
      Joining in
      6 months ago

      Hi IIyas,

      Thanks for reaching out.

      Yes, my email was linked to a current broadband subscription.

      Regards

       

      James

      • Zach_R's avatar
        Zach_R
        Forum Team (Retired)
        6 months ago

        Hi grassisgreen,

        Thank you for expanding and clarifying. I'm going to send you a private message in a few moments so that we can take some further details. Please respond to that when you can and we'll proceed from there with this.

        Thanks,