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chrismar51's avatar
chrismar51
Joining in
2 years ago

Can't access my virgin emails from my android phone on o2

Until recently I could view my virgin emails on my android phone. This stopped working last week and now when i try to reconnect  i get the message " this site can't be reached - mail.virginmedia.com took too long to respond" ?

HELP !

10 Replies

  • Hello chrismar5.

    Thanks for your post.

    Sorry to hear you are unable to access your emails on your mobile device.

    Can we just ask if the email address is the primary one set up or is it an additional one that has been set up.

    Have you tried logging into your My virgin Media account here 

    Or setting up the email address with these options through a 3rd party email account.

    Gareth_L

    • chrismar51's avatar
      chrismar51
      Joining in

      Hi Gareth

      This is my primary email address.

      I have the Virgin Media mobile ap on my phone and went through the procedure but still get the reply - mail.virginmedia.com took to long to respond ...try checking the connection...ERR_CONNECTION_TIMED_OUT

      • Alex_RM's avatar
        Alex_RM
        Icon for Forum Team rankForum Team

        Hi chrismar51,

        can you please confirm if you're able to sign into webmail fine?

        Alex_Rm