Can't access my email!
A few days ago when I tried to log into my email on my laptop I got a message saying I needed to update my password by calling 150. I could still log into my email on my phone but not on my laptop. I rang VM and after dealing with three different people I now can't log into my email on my phone either. I was told they had to swap my "old" email address for a third party email such as hotmail or gmail. Neither of these worked and now I am totally locked out of my email and this will cause me great problems when I am sent emails with codes to log into other pages. The last 2nd line tech guy couldn't fix it and when I try and log in to lodge a complaint I am sent in circles because my log in doesn't work. Has anyone else been told they have an "old" email address that they have to swap for a non virgin email? I am so angry and now worried about missing important emails because I stupidly trusted Virgin to fix their screw up.