Forum Discussion

philip1976's avatar
philip1976
Joining in
12 months ago

Can't access email again.

I cannot access email again as account has been locked. This happened 2 days ago and did sent a seperate post.

I changed my password as instructed and has been reset for My Virgin Media.When I log in again I get the forbidden page.

Please can you sort this out?

 

  • Ilyas_Y's avatar
    Ilyas_Y
    12 months ago

    Hey philip1976 Thanks for reaching out to us on the Virgin Media forums. 👋🏼

    I'm sorry to hear about the issues with the email account you are having.
    May I ask if this is happening on the web page or on your client apps as well?

    Let us know as it is a repeat issue.

    Kind regards,
    Ilyas.

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team
    12 months ago

    Hey philip1976 Thanks for reaching out to us on the Virgin Media forums. 👋🏼

    I'm sorry to hear about the issues with the email account you are having.
    May I ask if this is happening on the web page or on your client apps as well?

    Let us know as it is a repeat issue.

    Kind regards,
    Ilyas.

    • philip1976's avatar
      philip1976
      Joining in
      12 months ago

      It is the web mail that is the problem. I have managed to sort it by changing the password again. This generated a 4 word password for my mobile phone which did the reset. I mostly use webmail on a PC - windows 11 and occasionally the mobile. 

      Yes it is a repeat issue as I had trouble in the Autumn 2023 had have to reset it 3 times. I just want it to stop happening in the future as very disrupted.

      • Kain_W's avatar
        Kain_W
        Forum Team (Retired)
        12 months ago

        Thanks for the update on this matter,

        We can certainly appreciate the frustraiton caused on this however we're glad to hear that the matter seems to be resolved.

        All issues will be fed back as our team will look to make our services a seamless experience.

        Do pop back up if you require any further assistance.

        Regards,