I have just noticed that whenever i try to view an email attachment i.e a pdf the attachment a) fails to open, b) the screen goes black c) the program freezes and I have to log back in to virgin media web browser
The only way I can view attachments at the moment is to download them first and then view using adobe or similar
I noticed another post on here had the same problem - has this been resolved - is it a Virgin issue ?
have the same problem i tried using a different browser and checked if my security was the issue made no difference my guess is its a virgin media issue
Hi x15 - in that case its a pretty big issue if its down to Virgin - surprised there are not more posts if its a widespread problem - how do I escalate this to Virgin do you know ?
As of yesterday i was able to view attachments just wondering if the same is true for the others on this page not forgetting that tomorrow is another day and give VM record anything could happen
I have had the same problem for at least a couple of days and it is still doing it today, good to hear it isn't just me but it is indeed a pain.
Contacted Virgin Live Chat who insist its a pdf reader problem and not a Virgin problem !! Despite having re installed adobe reader (twice) and my email attachment pdfs being read ok using Adobe through Outlook or Mail ?
It happens with other types of attachments as well as pdf so it can't be that. The VM Forum Team have been alerted.
Good morning,
Could you please confirm whether this issue is still ongoing? If so, is it occurring specifically on the Webmail platform and the Virgin Media app?
If you are experiencing these issues while using third-party email applications, unfortunately we are unable to provide support for those platforms. Therefore, could you confirm whether the issue is happening via Webmail or the Virgin Media app?
If the problem persists, please private message us with the affected Virgin Media email address and Virgin Media account number via the [ModTeam] inbox so we can forward the details to the appropriate department for further investigation.
Please do not use the [ModTeam] inbox for customer service enquiries or communication, as we will not respond via this mailbox. This inbox is solely used to pass your information on to the relevant teams. If you require further customer service support, we will flag a Customer Service Agent to respond to you via the forums.
Good morning,
Could you please confirm whether this issue is still ongoing? If so, is it occurring specifically on the Webmail platform and the Virgin Media app?
If you are experiencing these issues while using third-party email applications, unfortunately we are unable to provide support for those platforms. Therefore, could you confirm whether the issue is happening via Webmail or the Virgin Media app?
Yes, this issue is still ongoing. It occurs specifically on the VM Webmail platform. The Virgin Media App does not have a facility for accessing VM email accounts so is not relevant to this fault. There are no issues accessing attachments via third-party email applications.
am having the same problem how do i get to the Mod Team inbox so i can private message them
x15 See my post here: Black Screen | Virgin Media Community - 5680743
