Cannot change email on ID

Hi all

I made the mistake of linking my Virign and O2 accounts and now that is coming home to roost.

My Virgin account uses an at virginmedia.com email address and although I have managed to add a new email account as the ID, I can't verify the email, the system keeps saying, sorry, can't verify that email address right now. I don't know what the real problem is but I suspect it isn't the validation system being down as I can validate backup emails.

Anyway, does anyone know who I can contact to resolve this as my old virgin email is making it impossible to do anything on O2, when validating they are using the primary email to send contracts to and I don't have access to that.

A pictute is better than any text so here we go, anyone know who I can contact to get this fixed, I just want to verify the email, I tried the chat but that was less than useless and they just gave me a dodgy number to call