Forum Discussion

deepagan's avatar
deepagan
On our wavelength
27 days ago

Cannot access secondary email

Hello , yesterday one of my NTL emails stopped authenticating. My Mac passwords app is telling me the password was involved in a data breach. Anyway I could reset it. Went into my primary email that my bills are sent to, the secondary account is not listed.I phoned support In India who informed me they reset my password to a default one. I can’t get in with that. They then tell me that there is a server issue and to try again later. Any admins here able to help?Thanks

14 Replies

Sort By
  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    26 days ago

    Hey deepagan, thank you for reaching out and we are sorry to hear about your email issue.

    Please can you just confirm if you've tried to login in since Sunday, if so has this worked? 

  • deepagan's avatar
    deepagan
    On our wavelength
    26 days ago

    Hi Matthew, no still not working. Getting password incorrect now plus endless capatchers in the browser.

  • deepagan's avatar
    deepagan
    On our wavelength
    26 days ago

    Just to add when my partner had this over a year ago I had to create a separate gmail account for her to use for security.

     

    • Tom_W1's avatar
      Tom_W1
      Icon for Forum Team rankForum Team
      25 days ago

      Hi deepagan thanks for your reply here.

      Yes, so you would need to follow this process for your secondary email account too and follow the prompts to create an app password.

      Each email address needs a separate 3rd party email address for log in purposes.
      Hope this helps.

      • deepagan's avatar
        deepagan
        On our wavelength
        25 days ago

        Hi Mark,

        but I can't log in. to add the secondary address. My primary account doesn't have another email. My secondary is the one I really need. Can you please let me know how I can sort this out. I really need to get get those emails.

  • deepagan's avatar
    deepagan
    On our wavelength
    25 days ago

    Ok I went to my primary account added an email, I Changed the password etc. now I just need to get to my secondary account. Please help

  • deepagan's avatar
    deepagan
    On our wavelength
    15 days ago

    Ok this was sorted by getting a temporary password and linking to a new gmail account. I didn’t know that this policy (another email to log into VM account) had been enforced. All good now, thanks to the forum team for your help on this.

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      15 days ago

      As noted several replies aga, there is no such thing as "secondary" mailboxes anymore.  As you have now found out, if you had one primary and 2 secondary mailboxes, you will now need three new 3rd party email address to access said mailboxes ...  I would strongly suggest you migrate any mailboxes over to a non ISP supplied mail server.

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      14 days ago

      Hi deepagan, 

      Thanks for taking the time to come back to us in the Community and update us on things. 

      We're really glad to hear that things are resolved for you now. 🤩 If you have any further issues going forward then you know where we are.

      Take care,