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Hannastephen24's avatar
Hannastephen24
Joining in
12 months ago

Cancelation

I have been attempting to contact customer care services regarding the cancellation of my broadband service. Unfortunately, despite multiple attempts, I have been unable to connect with a representative, enduring wait times exceeding two hours on each occasion.

Account Number:[REMOVED]

 

 

[MOD EDIT: Personal information has been removed from this post.]

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    12 months ago

    They don't want to make it too easy for you to cancel? 

    The most reliable method is to write in to

    Virgin Media

    Sunderland,

    SR43 4AA

    Remember to include your account number, address, full name and phone number in your letter

    And ask for confirmation of delivery.