Forum Discussion

AndrewMc1's avatar
AndrewMc1
On our wavelength
9 months ago

Blueyounder email Unable to log in

Hi 

Just upagraded my Iphone. I use Outlook to access my emails, i cannot load my blueyonder email, it says Unable to log in etc etc. Everthing it correct and works perfectly on my old phone with same settings?

Thanks 

Andrew 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    VM have introduced security for new devices.  You will need to setup a new password to access your email on the new phone. Best to migrate away from any ISP email service and use a non ISP email provider, e.g. Gmail or Outlook.

    • AndrewMc1's avatar
      AndrewMc1
      On our wavelength

      Thanks, but i wont be getting rid of my Blueyonder email any time soon. 

  • AndrewMc1's avatar
    AndrewMc1
    On our wavelength

    I have set up an new email, but nothing has changed, i still cant access my blueyonder email account on my outlook app on my Iphone?

      • GDCZUK's avatar
        GDCZUK
        Tuning in

        hI Graham_A,

         

        this seems to work on the main email address, however, if you have or had other email addresses associated with  the account, they do not appear in the list when you attempt to change password.  The email addresses show in webmail but they are flagged as having issues,, it's the issues we need to get fixed asap...

         

    • David_Bn's avatar
      David_Bn
      Forum Team

      Thanks for coming back to us AndrewMc1.

      Can you please confirm if you've been able to follow the advice offered by grahama to generate a new app password?

      Thanks,

      David_Bn