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Fencote's avatar
Fencote
Joining in
7 months ago

Action needed by VirginMedia not me, please don't close my email accounts #payingcustomer

I have also received the emails about closing my virgin.net email accounts despite being a loyal paying customer from the Virgin dialup days and subsequently NTL Broadband then Virgin Media.

I am going on a cruise tomorrow with likely poor internet access.  I am also in the middle of selling my house and reliable email and a consistent email address are of paramount importance.  Its part of why I'm still with Virgin despite the woe.

Please can you arrange for my two email addresses retained?

Looking forward to your assistance,

thankyou 

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  • jofraarcher's avatar
    jofraarcher
    Joining in
    7 months ago
    Fencotedinosaur utah wrote:

    I have also received the emails about closing my virgin.net email accounts despite being a loyal paying customer from the Virgin dialup days and subsequently NTL Broadband then Virgin Media.

    I am going on a cruise tomorrow with likely poor internet access.  I am also in the middle of selling my house and reliable email and a consistent email address are of paramount importance.  Its part of why I'm still with Virgin despite the woe.

    Please can you arrange for my two email addresses retained?

    Looking forward to your assistance,

    thankyou 

    I understand your concern about losing access to your Virgin.net email accounts, especially during such a critical time. Unfortunately, with Virgin.net email services being phased out, it's unlikely that they can retain the accounts permanently. However, I recommend contacting Virgin Media customer support directly to see if they can offer any temporary solutions or help with forwarding your emails to a new address during your cruise.

    • Fencote's avatar
      Fencote
      Joining in
      7 months ago

      I don't know that another contradiction is particularly helpful.  Are they closing the email service?  Like not hosting customers email any longer?  Do you have any authority to state that?
      There are other posts saying the email can be linked to the broadband account, which it don't understand how it isn't already.   

      I already had to go through some debacle a could of years ago of registering a non-Virgin email address just so I could login to my Virgin account instead of the @virgin.net address I was using.   

      Really need some support from a Virgin Media person.  Have already phoned the support line on this twice.  First time was cut off when answered after 20 minutes of waiting.  Second time for an hour only to be told it wasn't a real email and likely spam, with the only suggestion to forward it to fishing@ for investigation.