Access to virgin.net email

Hi Maxgreen 

Welcome to the community forums 

Sorry to hear that you're not able to access your email. 

 

If you do not have an active Virgin Media broadband service with us then email access should have been removed within the 90 days after your disconnection date. Sometimes customers are able to still use the email service for longer than 90 days, as if the email address is in constant use it can be missed. When we do system sweeps for any email addresses no longer associated with an active account, these are deleted and removed, which is most likely what happened to your email two years ago. As such, we would not be able to reactive your email again, as this has now been deleted with no active broadband service account to register it back to.
 
This is detailed within the Terms & Conditions (specifically section D, paragraph 6), which reads "If this agreement ends, your right to use that email address will also end and you will no longer be able to use the email address, so please make sure you have an alternative email address and let your contacts know of the change, as we cannot do this for you."

 

We also detail this in the Acceptable Use Policy (section 6.5 under Email use), which reads "It is your responsibility to back up the contents of your Virgin Media email account. Upon suspension or termination of services the content may be removed and permanently deleted by Virgin Media without notice."

 

I appreciate that this is not the outcome you were hoping to hear, sadly we would not be able to action this request again for you. My apologies for any inconvenience caused.