Forum Discussion

Alfred_Dalton's avatar
Alfred_Dalton
Settling in
3 days ago

Access to secondary email account.

Hello everyone. Like many others,I am having great trouble with my email accounts.I have been a Virgin customer for many years. I have a primary blueyonder email address, and two additional addresses, which I and my wife use extensively. 

Since  I was forced to create a VMO2 account, I find I have absolutely no clue as to how to administer these additional email accounts. How can I update the passwords (any of them?). If I try to create a second VMO2 login, the only option is to link it to the same account as the first VMO2 login ie just replace the first one. I am completely lost about the way the whole system is supposed to work. Please, please can anybody help?

Alfred Dalton

email

3 Replies

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    2 days ago

    Hi Alfred_Dalton 👋 Thank you for your post and welcome to the Virgin Media Community 🙂

    We're sorry to hear about the problems you've been having when trying to access your secondary e-mail accounts 😔

    Have you tried accessing them both via webmail and an e-mail app like Gmail, Apple Mail or Microsoft Outlook? Also, what stage are you able to get up to exactly?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

  • aknight7200's avatar
    aknight7200
    Joining in
    2 days ago

    go to mail.virginmedia.com and sign in using the email and password, this should allow access.

    • Alfred_Dalton's avatar
      Alfred_Dalton
      Settling in
      18 hours ago

      Thanks for the suggestion. I get re-directed to a VMO2 login page and an Invalid address message for any of my blueyonder addresses.