Access to ntlworld email

Question

My access to Sky Sports on my mobile phone unexpectedly ceased a few days ago and when trying to log back in I was forces to provide an alternative email address and create a VMO2 account. I followed the instructions and after many unsuccessful efforts I finally managed to create the new VMO2 logon and get access to Sky Sports again.

A couple of days later I found that the .ntlworld.com account which my wife regularly uses and is our main account used to log into virgin media has become inaccessible.

I have looked at many of the similar posts on this board as well as the virgin media help pages and am now more confused than ever. We have been with Virgin media for many years and are still customers but have never had a virgin email address.

Can anyone help me to access the old ntlworld email account please

Andyk57 · Answer

Some additional info which may help:I usually use Thunderbird for access to this email account but I get the following message :Have tried other passwords including the new VMO2 password to no availI have also tried via virginmedia.com and get this:Have clicked through from this link but can't find anything that worksAny help would be appreciated

Daniel_Et · Answer

Hi Andyk57 👋 Thank you for your posts and welcome to the Virgin Media Community 🙂

We're sorry to hear about the issues you're having 😔

In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

Regards,
Daniel

susanki57 · Answer

Hi #Daniel,&nbsp;I have set up an account here and posted as requested.&nbsp; Please can you VM me.

John_GS · Answer

Hi susanki57&nbsp;
&nbsp;
Thanks for posting and welcome to the community.&nbsp;
I'll send you a PM now to assist further.

Andyk57 · Answer

Problem solved now following call from technician.&nbsp;Thx

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Access to ntlworld email

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