I have an old blueyonder email account that it would be useful to recover some important emails from. Can someone contact me to help with this? The address is still active as I still receive emails from another alias that forwards to my gmail account
Hi,
My elderly mother (no longer a virgin customer) needs access to her blueyonder account, but she has forgotten the password. The virgin account her email address was registered to belonged to my father (passed in 2015) so any autorecovery is failing. We really need to gain access to this email and change the password. How can I help her do this please?
Thanks
VM has been actively closing email accounts that are not connected to a VM broadband account, so it is very likely this one no longer exists.
A VM person may pick this up and offer to check for you, but you should prepare for disappointment.
Forum TeamHi gemsey1
Welcome to our forums, and thank you for your message. As mentioned by jpeg1, generally, we close any associated mailboxes of a closed account within 60 days of closure as seen here. We would be happy to take a look into this for you; however, we can not guarantee that the mailbox can be recovered. We are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
Thanks,
