Forum Discussion

captainbirdseye's avatar
captainbirdseye
On our wavelength
9 days ago

VM Disaster

Here we go again, planned work today in London SE9 area lasting a short time. Guess what, no TV at all today with an estimated fix 11am tomorrow, great service, I think not when you consider what we pay for this level of service. VM get it fixed before you lose customers if you haven’t already.

2 Replies

  • adhiren's avatar
    adhiren
    Dialled in
    9 days ago

    I am in SE1 and we are also sffected. No guarantee it will be fixed by tomorrow morning. The internet is intermittent as well 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    9 days ago

    VM do not have any SLA on Residential services, just on Business services.  If it's a major outage, any dates given will be estimates and usually slide to the right.