Keep getting the same message when trying to link my virgin account to my O2 account, i don't even care about having an O2 account i just want to see information about my account but can't do anything until these accounts are linked.
This is the message I keep getting
"We’ve found your Virgin Media account
However, this account is linked to an email address that’s different to the one on your Virgin Media O2 ID.
If you’d like to continue and link your Virgin Media account to your Virgin Media O2 ID, please confirm the full email address your Virgin Media account is currently registered to.
We’ll then send an email to that email address to approve the transfer."
Forum TeamHello TylerGood,
Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your online account at the moment.
Have you been able to get any further since you last posted? If not, please reply to my private message and we can get this looked into further for you.
Kind Regards,
Steven_L
Forum TeamPlease can you try once more to register your account using this link and use the 'Verify in another way' option and follow the instructions.
Kind Regards,
Steven_L
I have the same issue - can someone please help???
Forum TeamHi Andis1,
Thanks for posting and welcome to our community 😊
So I can get a few more details from you, I've popped you over a private message.
Alex_Rm
Go to the login page, Do NOT try to login, Click forgot your email address, all the info it asks for can be found on you bill, enter the information of you bill, I asks you to create a new password (I did NOT it accepted the old password) It wants to send information to another email that you have, then a code to your mobile (That I did NOT need) Bingo back in your account, (I did NOT link my VM account to O2)
Hope this helps.
I'm getting this message as well
I am also having this issue, please con someone help? Not even had my hub installed and already not impressed with the service.
