My router started playing up last week and finally gave up the ghost yesterday. Had some difficulty contacting VM but eventually after testing my router, they decided to send me a new one which arrived today and all installed. My only gripe is difficulty in contacting VM but thanks. I need wi fi as I am on dialysis.
Glad to see you have a working connection again hansi
Sorry to see you have health issues, I'm sending healing thoughts, but just a quick question since you are on dialysis. Have you asked VM to put a 'vulnerable' flag on your account? Having that flag noted on your account should help you get a faster turnaround if you have any connection issues, especially with broadband and landline.
No I haven't done that. How do I go about it please?
Hi again hansi
You can phone customer support and ask them to add the marker to your account, 150 which is free from a VM landline, or 0345 454 1111 from any other phone.
You can also contact VM via WhatsApp on 0780 3089 684
Or you can contact VM on Social Media by either messaging
Facebook: https://www.facebook.com/virginmedia or Twitter: https://twitter.com/virginmedia
Or wait a day or two for a member of the forum team to pick up your post and they may be able to help.
Also look on https://www.virginmedia.com/help/accessibility
