Forum Discussion

marynewc's avatar
marynewc
Tuning in
2 years ago

Repost - how to contact Ofcom

I am reposting this (16/03/24) for anyone who, like me, is having difficulty in communicating with VM.  the more people who respond the better.  it's very easy - just click the link

Ofcom has today opened an own-initiative investigation into Virgin Media’s compliance with its contract termination and complaints handling/facilitating appropriate access to ADR obligations during 2022/23, following complaints received from consumers.

You can help Ofcom in its investigation by letting them know all about your cancellation experience with VM here.

None of this will come as a huge surprise to those who have battled with offshore CS, endless retention conversations, abrupt call terminations, and the extraordinary expediency of being required to resort to snail mail to beg for a cancellation.

4 Replies

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  • vmrunreliable's avatar
    vmrunreliable
    Superfast
    2 years ago

    I cancelled my services, got in touch via a live chat have notice,  got a termination date and my service was disconnected on the agreed date.

  • Blakeylake's avatar
    Blakeylake
    Tuning in
    6 months ago

    Amazing how no one from the forum team replied to this one, shocking 👀

      • Cardiffman282's avatar
        Cardiffman282
        Wise owl
        6 months ago

        Yeah it's a repost of my original post here. In fairness, as per Dave above, I don't expect VM forum staff to respond to that board's posts either and do understand that it is not actively engaged with by staff. However I would have expected Ofcom to have come to some sort of conclusion by now given that we are now over 15 months on from its announcement of an investigation into VM cancellations and complaints.