Loss of Service

I contact virgin media my 360 mean box , had problems . They then left me for over 4 weeks b4 

Posted out 100% wrong box , they posted out a 360  mini . I asked for loss of service and 150 said its done by the auto loss of service system .. 

I rang up day 7.14.21.28 and 150 said auto no help. Mini box got returned ..... 8 weeks later they finaly post me a mean box out ... 

But the loss of service question was refused by them ... I spoke to a manager well they said and auto compo for loss of service . Could take 7 days a month or more if the auto system see there compo due .   

No call over below or email  out blue check my account and come aross the credut note

10th April 2025 captain bill log they credited my account with 56 days at a value of £429.14  

15th April 2025 the credit was remoted   

I was checking over credit over somethink eise and come aross this  loss of service info. Virgin media ... 

4 reps u paid and 4 ur not . 2 managers ur not getting the loss of service credit .

They way i fell scammed by virgin media. Was told the system gives it and they dont have any input any more for the loss of service credit .  I had to keep screen shoots and emails over compliant and forwarded them to ombusman .

So just because loss of service virgin media happy to scamm customer . And blame the customer as was appied wrong and they i get £0.00  so see how the ombusman goes