Solved
I’v asked to cancel my virgin membership, for 2days have been shunted from pillar to post and still not j
Evening all.
iv been a virgin customer for a number of years , paid my dues on time without fail, now I want cancel my services due to end of contract term, customer services reps keep passing me from retentions to home moving department for lady 2 days and still no joy.
They are making it impossible to leave and will not action my request to cancel.
I have now cancelled my direct debit in protest and will be writing and send a recorded delivery letter to head office to complain abt the shoddy customer service Iv received and request they cancel my service.
how dare they treat people with this level of contempt, should I get no reply I will go to the ombudsman to investigate.
anyone else had problems trying leaving virmin
media ?
Thanks
- Never cancel your Direct Debit. VM won't care, they'll just send bailiffs round to collect what you 'owe'.
- Send a recorded letter by post https://www.virginmedia.com/help/cancel-virgin-media
- VM are currently being investigated by Ofcom https://www.ofcom.org.uk/about-ofcom/bulletins/enforcement-bulletin/open-cases/cw_01275#:~:text=Ofcom%20has%20today%20opened%20an,following%20complaints%20received%20from%20consumers.
- Your complaint will be filed with others under resolved without any word on how or what has been done to resolve (It won't be resolved).