Forum Team

Can anyone tell me whether the forum team are humans or another extention of the AI bots?  Was talking to a forum team member, was bombarded by questions, and I continually made errors in responding to them.  A Human could have seen through it I'm sure but i was left totally in the lurch at the end with no responses to whether we were still connected.  Maybe thay thought I was an idiot, a fraud or whatever.  I do suffer from ADHD so that probably did not help.  Or was the promise of help from the forum team just another ruse by VM to delay giving a service?  Or is it me going mad?  But 30 mins or more of silence from them suggests there is cerainly a communication breakdown yet again.