I want to change my current package which has gone up from £55 a month to £88 ( have not had any communication from Virgin re this ! ) looking to go broadband only or if not I'll be cancelling as I simply can't afford this . Can someone please contact me ?
VM staff n the board cannot do package changes, you will need to phone customer services.
Thanks , was hoping to contact in writing. My son has recently had to take them the ombudsman as they specifically said they wouldn't charge a leaving fee and they did , they denied that they ever said that but he had a paper trail and won his case . I'll give them a phone I guess .
I rang virgin last week. They kept me online for over three hours costing me £25 on my mobile bill.
The VM Whatsapp chat is a good place to start - add 07803 089684 as a new chat/contact.
Cheers , I'll try that .
Hiya, is your contract (usually 12 or 18 months) up? If yes, it's good to keep an eye on contract end date (usually found on your account information). If it's been done recently (when did the price changed) just get in touch via the browser (chat with us on VM page) or contact customer service on phone.
I've bookmarked my end date (in 2026) and the previous month, I'll get in touch with them to cancel landline service.
Trust me they'll help sort it out, they've been great with my wee bits and pieces. Glad of the changeover to VM... Can't say the same with old provider that sprung a surprise payment on me £££££ earlier this week for leaving them after 25 years.
So, persist and they'll take care of it and you. Cheers!
Mine is going up to £89.71 next Feb. It is only £45 at the moment. I intend to change to Sky tv if virgin carry on like this.
Do it I just changed from a £41/ month (going up to £88) package to sky. Use quidco and Get £100 cashback as well or nectar are offering 10k points if thats your thing.The stream stuff with pucks is great if you use netflix as well you can save another £5/6 quid a month.
