Forum Discussion

kathama2's avatar
kathama2
Just joined
4 days ago

Cancelled services in under 10 minutes via the website

Thought I'd share in case it helps. I found you can give notice to cancel via the website (or the app). Just sign in, go to 'Upgrade your package' and it prompts you to start a new chat. The bot will ask what you're enquiring about, then connect you to an agent.

You'll still get offers to stay like you would on the phone, but even with those the entire thing was done and confirmed in 10 minutes flat!

  • carl_pearce's avatar
    carl_pearce
    Superstar
    4 days ago

    I wouldn't hold your breath that you've actually cancelled.

    Have you had any confirmation yet, and has a 'final bill' been calculated?

  • Cardiffman282's avatar
    Cardiffman282
    Trouble shooter
    4 days ago

    It's certainly how it should work but, like Carl, I'd be very surprised if it really is fully in hand. Please keep us updated.