Forum Discussion

vokelpo1's avatar
vokelpo1
Just joined
2 months ago

Can I cancel and rejoin to get the current prices?

As in title, I'm curious what virgin would do if I phoned them and said, give me the new prices or cancel my contract and I'll just rejoin with a new email address?

2 Replies

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    This is often asked.  Some people have managed it by joining again at the same address in a partner's name. But it's not an easy process - the old equipment has to be returned to VM and new (or reused) will be sent out.  And there will be a service break between the two contracts.

    Try it and see. You might find that after you put in a definite cancellation you get a better offer. 

  • You didn't think it would be that easy, did you?

    90 days I believe you are then treated as a 'New customer'.

    Unless another person signs up of course and even then, as stated above, there will be several days where there is no service due to returning kit, etc.