Forum Discussion

Malachor's avatar
Malachor
On our wavelength
2 years ago

Xgs-pon down South Wales (Fault ticket - F011072779)

So I had fttp installed a few days ago. Top package (1132mbps) and all working fine for a few days.

Since 11pm last night (roughly 12 hours) it's been off completely. Restarted the hub 5x multiple times both soft/hard resets. Nothing but a flashing blue light.

VM app says everything is ok in my area. The link sent to my phone having phoned VM direct says everything is ok in my area.

Phoned VM again and finally got through to a human and they said "there's an issue in the area we're aware of"

Ok so there IS an issue then? Why doesn't your app and Website correctly reflect this status and how long is this going to take to be fixed? I purchased xgs-pon fiber because it's supposed to be more reliable than FTTC.

Regards

  • M.

 

 

[MOD EDIT: Ticket raised under F011072779. Threads merged]

  • AndrewThomas112's avatar
    AndrewThomas112
    Joining in
    2 years ago

    Same in Pontypridd…..all day out. Using my phone as a hotspot…..hoping to see if they can provide unlimited data as o2 customer but not holding my breath based on your message! Flashing blue light of death all day…..

  • Malachor's avatar
    Malachor
    On our wavelength
    2 years ago

    Can confirm mine is back on now too. 

    VM - Sort your status pages out. Update them PROPERLY and keep users informed CORRECTLY.  People pay for your service and to be updated in a timely fashion. 

    When a 3rd party site has more accurate information than both your Website AND app, the problem is you.

    Send out timely updates and ensure your not-so-reliable status pages become reliable by FIXING them. We don't pay for a bit of a service. We pay for the whole thing.

    You leaving them alone amidst a massive outage like this is sheer laziness and ineptitude. 

    We shouldn't have to resort to 3rd party sites or telephone numbers. Everything we need to know at a given point in time should be readily available to us the instant you're made aware.