I cancelled my contract with virgin media in 2022 when I move to a new area where virgin media does not supply broadband. In June this year I am getting information of missed payment on my credit report on virgin media in 2022. I have called the virgin media team and the lady doesn’t understand what am saying. Please can someone help
Hi Excapota
Welcome to the community forums
Sorry to hear of your concern with a missed payment showing on your credit report. We can look into this for you to confirm the reason for the missed payment. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down.
