Hello - after returning to an unoccupied home, I switched on my VM Wired booster and was alarmed to have it emit sparks (fairly excessively) and smoke until I interrupted the power supply at the mains to carefully remove it from the wall socket.
Can you please explain the process for me to discuss what happened/engage with a VM team member? I'm pretty concerned as you would imagine.
These are known to have this issue.
Unplug and remove it right now. A VM person will respond soon and ask you to return it to them - you should get a Pod replacement
Yup I would say don't use it any more
Below would be the current equivalent, it may be worth considering if VM Pods which are a fully locked down to your VM Hub Wi-Fi Repeater that enforces use of a single SSID does not suit.
https://www.toolstation.com/tp-link-av1000-gigabit-powerline-ac-wi-fi-kit/p58255
Do please report this very serious incident to Trading Standards https://www.tradingstandards.uk/consumer-help/
Forum TeamHi YOUNGMML,
Thank you for your post and welcome to our community.
We're very sorry to hear about the issues you've had with the pod.
I'll send you a private message now so I can help.
Please look out for the envelope in the top right of the page and pop back to me when you can.
