Forum Discussion

Moogera's avatar
Moogera
Up to speed
10 months ago

WiFi results on hub 3

Hi,using virgins connect app on my Android 13 phone to check the WiFi speed from the hub I get 15-18 mb download speed with the phone about 1metre away from the hub,same result in the next bedroom,in the lounge where the WiFi pod is plugged in I get a speed of 28-35 mb.

My devices that use WiFi are a mobile phone and Amazon Firestick 

That speed seems very low , especially in the room where the hub is? Is the hub faulty ? 

  • Client62's avatar
    Client62
    Alessandro Volta

    Assuming the speed to the Hub is OK as that is not mentioned as a concern.

    These look like speeds from a device connected on the 2.4GHz band. Can your phone use 5GHz Wi-Fi ?

    When testing near the Hub make sure the mobile phone has reconnected to the Hub i.e. the Wi-Fi signal is at 100%,
    if the mobile hangs onto the signal from a more distant VM Pod that would reduce the result from a speed test.

    • Moogera's avatar
      Moogera
      Up to speed

      Hi thanks,

      Yes the phone only receives on the 2.4 GHz band and the Firestick the 5 GHz band

      Yeah the phones WiFi icon is 100% full when in that room near the hub and using the VM app for a WiFi speed test.

      Broadband speed comes up at 365 mb on a 350 mb connection.

       

      • David_Bn's avatar
        David_Bn
        Forum Team

        Thanks for coming back to us Moogera,

        Do you have any devices that are located close to the hub that can be connected via an Ethernet cable?

        This can help lessen the traffic on a Wi-Fi connection and thus make the overall experience for Wi-Fi only devices - such as mobile phones and tablets much smoother.

        Thanks

        David_Bn

  • Client62's avatar
    Client62
    Alessandro Volta

    We have one Samsung A13 mobile running Android 13 it is a 2.4GHz Wi-Fi only device. Turning OFF Bluetooth significantly increases the results from a Wi-Fi speed test i.e. it is back to normal at 55-60Mb/s.  Might be worth a try.

    • Moogera's avatar
      Moogera
      Up to speed

      Thanks,my Bluetooth isn't turned on probably ever

      • Alex_RM's avatar
        Alex_RM
        Forum Team

        Thanks for confirming Moogera,

        So I can get a few more details from you I've popped you over a private message.

        Alex_Rm