WiFi pods
Hi my son has told me that the WiFi pod in his room is making a noise like a fan and is hot to touch, is this normal or broken. Also how do I also go about getting a third pod I have two at the moment
Forum Discussion
5 Replies
My WiFi pod has started doing this aswell how did you sort a replacement?
- Molly_T
Forum Team
Hi Jimmy86 👋 welcome to the community forum!
Thanks for joining this thread and bringing the issue with your Wi-Fi POD to our attention. Sorry to hear you also have concerns and are in need of a replacement.
I will send you a PM to offer some help with this. Please keep your eyes on your Inbox 📩 for a message offering support.
We can return to this thread with another update when possible. Thanks for your patience in the meantime! 🌞
A small point, but nothing to do with your problem.
VM pods should never be placed in the same room as the target device. Ideally they should be mid way between the VM hub and the target device. They are not magic and being in the same room as the target device just means they receive exactly the same strength signal as the target device and do not work as designed. Pods can only extend a WiFi signal contrary to what VM publish they do not and can never boost a WiFi signal.- Steven_L
Hello Jobbybhoy,
Welcome back to the Community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your WiFi pod at the moment. As Client62 has advised, please unplug the pod and don't use it. We'll get a replacement sent out to you and we can do that from here via a private message, please look out for my message and we can get started.
Kind Regards,
Steven_L
Turn off the defective Pod ASAP.
Don't use it any more.
