Had a new hub 5 installed today after moving house - had 3 WiFi pods we brought over from the old house that aren't connecting to the hub?
Spoke to two different people on the phone who are telling me different things.
Unfortunately my work PC requires a pod to connect to the hub so I need this up and running quickly. Any ideas?
Old Pods need associating/activating to the new hub on your account.
Call the equipment activation number on - 0800 953 9500 (follow options) and check with them. You will need the Model numbers, serial numbers/MAC addresses off the barcode stickers of ALL pieces of kit and also your account number
Hi Loz26
Thanks for your post, welcome to the Community Forums.
Sorry to hear your Pods aren't connecting to your new Hub - what jbrennand has advised is most likely what's happened. We'd need to re-pair your Pods to your new Hub.
I'll pop you over a PM now so I can sort this for you.
Thanks!
Hi Beth
Having the same issue here. A form was raised to connect our pod to our new Hub 5 yesterday afternoon. Now over 24 hours and the pod still has connected to it.
Hey ThatMattCarr, thank you for reaching out and I am sorry to hear this.
Has the pod come online at all?
If not please try these steps;
Unplug any Ethernet cables attached to the router and wait at least 30 seconds, then plug them back in. Plug the router's power cable back into the outlet. Plug the modem back in and wait until the modem has finished powering on. Wait at least 2 minutes for your Pods' LEDs to stop blinking.
