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sabau's avatar
sabau
Tuning in
2 years ago
Solved

WiFi pods not connecting to new router

Hello, I recently upgraded my router from version 3 to version 5. I have two WiFi pods from the old setup and I need help reconnecting them to the new router. Could you please assist me with this? Thank you. Res

  • sabau's avatar
    sabau
    2 years ago

    Hi Daniel, thanks for your reply. Hub 3 has been replaced with Hub5. I can't do the installation with the VM Connect app. 

    Thank you 
    Res 

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    2 years ago

    Hi sabau 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear your WiFi Pods aren't connecting to your Hub 5 😔

    Help and support on our intelligent WiFi Pods, including fixing issues, can be found here. Have you tried following all the advice provided?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

    • sabau's avatar
      sabau
      Tuning in
      2 years ago

      Hi Daniel, thanks for your reply. Hub 3 has been replaced with Hub5. I can't do the installation with the VM Connect app. 

      Thank you 
      Res 

      • John_GS's avatar
        John_GS
        Icon for Forum Team rankForum Team
        2 years ago

        Hi sabau 

        Thanks for coming back to the thread. I can see this was logged with the faults management team who've managed to re-provision the Pods for you.

        Please let us know if you need further assistance.