CWillats
2 years agoJoining in
WiFi Pods Not being sent by Virgin Media
I have requested 3 times for WiFi Pods to be sent and 3 times I have been told by an agent they will ensure one is sent, but then they never are sent or of course subsequently delivered. On the 3rd time I even had the agent register my complaint which they did but then closed it immediately with resolution a WiFi Pod to be sent which it then never was.
I am eligible for a WiFi Pod so it feels very strange that Virgin Media are telling me they will send one, but then not doing so. My assumption is some process or system or workflow is blocking them being sent for some unexplained reason to myself.
Can someone please help me.