Forum Discussion

BookDragons's avatar
BookDragons
Joining in
21 days ago

WiFi Pods making things worse

My hub is in the kitchen, my sitting room is the next room. If I am sat on the sofa and connected to the hub I get 260mbps. We added a Pod into the sitting room to boost the signal for the office. The pod is 2ft away from the sofa, there are no obstructions. Now that I'm connected to the pod (still in the sitting room, I haven't moved) I'm only getting 10mbps and the pod says it has a "fair" connection. It's literally 2ft away from where I was getting almost full speed connection and well within what I would consider an acceptable range for the hub to have. What am I doing wrong?

  • Client62's avatar
    Client62
    Alessandro Volta
    20 days ago

    Check the VM Pod to see if it is running hotter than normal i.e. showing signs of failing.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    21 days ago

    I'd check which frequency band you are receiving directly from the Hub, and which from the pod. 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    21 days ago

    The pod is an extender, not a booster. You need to put it midway between the Hub and the room where the signal is weak. 

    • BookDragons's avatar
      BookDragons
      Joining in
      21 days ago

      It is. The room it is placed in has almost perfect speed so should be communicating with the hub fine, however it is not.

      • Daniel_Et's avatar
        Daniel_Et
        Forum Team
        16 days ago

        Hi BookDragons 👋 Thank you for your posts and welcome to the Virgin Media Community 😀

        We're sorry to hear about the problem you're having 😔

        Have you tried following the latest advice provided by jpeg1 and Client62?

        Also, have you tried running checks on the Virgin Media Connect app? If you have, what's being advised exactly?

        Please pop back to us at your earliest convenience.

        Regards,
        Daniel