Wifi Pods - how to order

Hi there Dazzler3693 

Thank you so much for your post and welcome to the community forums, it's great to have you here.

Just so you are aware we do ask that you do not send unsolicited messages to our forum staff team, instead we ask you to create your own post that is specific to your and your issue at hand with as much information as possible, if the community members are unable to help then a member of staff will instead respond within a few days. 

I am so sorry to hear that you are also facing an issue with your signal. Do you have a Volt or 1Gig Broadband package with us? If so have you follows these steps using the Connect App:

·         Tap Start the scan
·         Then Start the scan again
·         While connect to WiFi, Tap I’m ready
·         Wait 2 mintues for Scan
·         Scan complete, Tap continue
·         Tap Add a room, Tap the room you're in
·         Start the Scan (do this in every room)
·         Scan complete
·         Tap Optimise WiFi now if an option
·         If so, Tap Optimise
·         Optimisation complete, Tap Rescan room, 
·         Tap Start Scan
·         Tap Order a WiFi Booster if an option