Forum Discussion

Megan_1910's avatar
Megan_1910
Joining in
12 months ago

WiFi Pod

Hi I am having issues with my new WiFi pod boosters. They are not connecting to the internet and one of them is not discoverable on the app despite showing the name of the booster on the app. How do I fix this? I was told to check that the MAC address of both boosters was attached to my account. Has anyone else experienced this? 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    12 months ago

    Only VM can check if the Pods have been authorised to your Hub.  This is a fairly common problem so you are not alone. 

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    12 months ago

    Hi there Megan_1910 

    Thank you so much for your post and welcome to the community forums, it's great to have you back. 

    I am so sorry that you are facing an issue with your Pods, can I just ask what are the lights on the Pod showing? 

      • John_GS's avatar
        John_GS
        Forum Team
        12 months ago

        Hi Megan_1910 

        Thanks for coming back to us. Background checks show the Pods are indeed active so don't worry about that.

        There are a few requirements for the Pods to work with our Hubs:

        •    The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode'.
        •    Channel Optimisation must be left on.
        •    The SSIDs must be the same and broadcast enabled.
        •    The SSID must be password protected.
        •    The Passphrases of the SSIDs must match.

        As long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home.

        This link will help though if you do have any issues: https://www.virginmedia.com/help/setup/intelligentwifipod
        Keep us posted if you need further assistance.