I'm setting up an office in my conservatory and have to rely on wifi. I've run a test using the app. It's hit and miss whether it connects at all, but when I do get a signal and run the test, it shows Download: 8 Mbps and upload 62 Mbps. Could you please organise another wifi pod for me please.
If a device will not connect then you may have to move any existing pods or the router to get a pod in the conservatory to work.
It is not as simple as just positioning one there.
Forum TeamHi DazzyL
Thanks for posting and welcome back to the community.
Sorry for any signal issues. There a few requirements when it comes to using Pods;
• The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode'.
• Channel Optimisation must be left on.
• The SSIDs must be the same and broadcast enabled.
• The SSID must be password protected.
• The Passphrases of the SSIDs must match.
As long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home.
From our diagnostic checks, the channels have been split so the current and any new Pods won't work. Please can you enable Smart WiFi and channel optimisation, then run the checks using the Connect App. This will also check for the ideal positioning of the current Pods.
