Forum Discussion

imraan2410's avatar
imraan2410
Joining in
8 months ago

WiFi pod not

I’m sorry but this is another post about both my WiFi pods not connecting to my hub 5. We recently had our hub 5 replaced for a hub 5 and since then both WiFi pods not connecting. I also been over this forum previous posts and nothing has helped. 
One WiFi pod is flashing blue and the other flashing white. 
they are both on the same circuit as the hub is and still not connecting.

tried pressing WPS and nothing.

anyone please help 

  • jbrennand's avatar
    jbrennand
    Very Insightful Person

    They may need  activating on your account - so try them fitst

    ___________________________________________________

    Call the equipment activation number on - 0800 953 9500 (follow options) and check with them. You will need to hand, the Model numbers, serial numbers/MAC addresses off the barcode stickers of ALL pieces of kit and also your account number