Forum Discussion

tomcart86's avatar
tomcart86
Settling in
5 days ago

WiFi pod not working with new router

I have the same issue. New router 5 set up but my old pods aren’t working. Can someone help me get them back online and linked to the new router?

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    2 days ago

    Hi tomcart86 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the issue you're having with your WiFi Pods 😔

    Have you tried following the advice provided by jbrennand? If so, are you any further forward in terms of getting the issue resolved?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    4 days ago

    You call the equipment activation number on  -  0800 953 9500 (follow options) and check with them.  You will need to hand, the  Model numbers,  serial numbers/MAC addresses off the barcode stickers  of all pieces of kit (photo the stickers) and also your account number

  • legacy1's avatar
    legacy1
    Alessandro Volta
    4 days ago

    VM can only do this but they hate doing it.