Forum Discussion

svinodks's avatar
svinodks
Joining in
4 months ago

WiFi pod not extending

My WiFi pod has gone crazy even the room it’s in is not having fair WiFi signal. I expect this is faulty. Can I have any support to check whether it’s doing its job.

many thanks

  • Client62's avatar
    Client62
    Alessandro Volta
    4 months ago

    Is the VM Pod located where there is no usable signal from the VM Hub to repeat ?

    A simple test is turn off the VM Pod, if your mobile / laptop would not work well at the position of the VM Pod,
    the VM Pod is too far from the VM Hub to function.

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      4 months ago
      Client62 wrote:

      Is the VM Pod located where there is no usable signal from the VM Hub to repeat ?
      <snip>

      I often wonder if this simple piece of advise is contained in the packaging that is sent with the Pod?  It would make life so much easier .......

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team
    4 months ago

    Hey svinodks Thanks for reaching out to us on the Virgin Media forums. 👋🏼

    I'm sorry to hear about the issues with the WiFi pod.
    Are you able to confirm if the pod is placed midway between the hub and the WiFi affected area?

    Have you used the VM Connect app to see where the best location is for the pod?

    Kind regards,
    Ilyas.

    • svinodks's avatar
      svinodks
      Joining in
      4 months ago

      Hi ilayas

      yes I did use the VM connect App. Previously It used to get me the signal boosted to all corners and now it doesn’t and also devices are dropping frequently from WiFi too.

      is there a way to reset the WiFi pod and see whether it’s bringing the WiFi signals as before?

      • Steven_L's avatar
        Steven_L
        Forum Team
        4 months ago

        Thanks for coming back to us svinodks, are there any lights showing on your hub at the moment? This can help us determine if the pod is still connected to your hub as it was before, if there is no light the pod is connected to the hub. Have you tried turning the pod off at the power supply and back on, this can sometimes refresh the pods connection to your network.

        Kind Regards,

        Steven_L