Forum Discussion

anthony_marsh81's avatar
anthony_marsh81
Joining in
15 days ago

WiFi pod not connecting to new router

Hi there

I received a new router recently but my wifi pod does not connect to the new router. How do I reset the wifi pod so it can connect to the new router?

Thanks

Anthony

3 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person
    15 days ago

    Hi Anthony,

    Try calling 0800 953 9500 which is the activation line and have the pod serial number (should be on a sticker on the pod) along with your account number and area number which can be found on your bills and contract.

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    13 days ago

    Hi anthony_marsh81 

    Welcome to the Community Forums. 
    Sorry to hear of your concerns with your pod. This will be provisioned by the team on our side.

    We can see that you have since been in touch with the team and look to have actions in place to resolve this. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.