WIFI POD HOT & BLACKENED WALL

This has happened to me and trading standards are collecting my pods tomorrow.

this is a major safety issue these have damaged my proposal it’s full of soot report this the the Executive Team this should not happen!! 

 The worst one is only 3 weeks old as was a replacement.  3 rooms need repainting and a carpet and a full deep clean. 

Hi I can’t believe yours happened 11 months ago. Did Virgin ever give you a proper solution or explanation for what caused it? It’s really worrying that this has happened before and clearly hasn’t been addressed.

In our case, the soot is literally all over the house and the engineer tonight could see the extent of it straight away. Walls, pictures, carpets, plastics, even a film across most of the windows. My daughter’s room was only decorated a few weeks ago and her carpet is already ruined. I’ve told Virgin there’s absolutely no way I will have the pods again after this, it’s caused far too much damage and I don’t trust them.

If you don’t mind sharing, what did they end up doing for you back then? It would really help to know.

Thanks 

kerry 

Update 2 - Honestly, the service that Virgin Media provide is shocking. Despite having a call from a member of the Executive Team on Tuesday, reassuring me that they were now handling my complaint and leading on the issue, I am still no further forward. With all of the previous pods being taken by the Engineer, only one of the pods has so far been replaced. The Executive Team member stated that once activated (Tuesday) it would trigger an alert his end, for them to then send the second pod and then the same process for the third pod. Four days on, no further update or contact from Virgin Media and no way of getting in touch with the person directly handling my complaint. Really, really poor service despite the promises made! 

Update - Despite Robert from the Forum Team being very helpful, I’ve had no direct call back from Virgin regarding this issue even though this has been promised on two separate occasions. I have pushed this myself and as a result, an Engineer visited yesterday and removed the three pods and photographed the damaged. According to him, this is not the first time he has seen this issue and he himself had a pod that literally exploded when it was plugged in, which he also reported to Virgin and had replaced. Unfortunately, he isn’t allowed to replace the pods with alternatives or even order them on my behalf, so I continue to chase and am no left without coverage across most of my home in the interim period. 

Is it near a radiator or is your house abnormally warm, the fact it's happened to more than one suggests it's an environmental factor

If I was the CEO of VM I'd be posting that dodgy pod to Big Clive along with a blank cheque to find out exactly what went wrong.

Has VM ever actually investigated these items? or do they just end up in an executive's bin?

Wait, does VM even have a mechanism in place for such important information to reach someone who has the executive power to launch an investigation?

If this has happened on more than one Pod I would suggest you get a qualified electrician to look into any  socket where that has occurred . The old boosters are known to be prone to this... but AFAIK the Pods aren't.  At least I have never seen multiple pods causing this issue

Please update this thread with the outcome so we can note the solution.  Thanks

BTW - yes there are many options for improving the wifi connection that dont involve Pods - you can source your own...

... you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point(s), (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3). £40-100 - should sort it for most customers with an average property and usage.

Spend more for additional advanced“features” - if required.

Do please report these very serious incidents to Trading Standards https://www.tradingstandards.uk/consumer-help/